Donovan was professional, friendly and helpful. He fixed our neighbors water leak at the street. And then noticed our water line was crushed & bent. He went back to shop and got more parts and returned to fix our problem. He was kind and let us ask lots of questions. Thank you for having a nice young man, hard worker with your company. When we have some plumbing work done in the future, we will call Benjamin Franklin Plumbing. Thank you Rose and Larry Rogers
Nick Manuszak
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December 24, 2024
I have used Ben Franklin Plumbing several times. I will say that their main positive is that they can get you a same day appointment or very close. Previously, they fixed a burst pipe on the same day, which I was appreciative of. He also came back to adjust it bc it was leaking and I was not charged a service fee. Awesome.
For my recent visit, they came on a Monday to look at my water heater. The plumber deemed it to be electrical and he was able to fix it. I was charged a diag fee and service fee. It stopped working 3 days later so I called to have him come back. I called the office to ensure I would not be charged and they confirmed I would not. Cool. He came back and used his multimeter to check the electric. He said the issue was from the breaker and I needed an electrician. No new work was done. He said he had to charge me the service fee, which I argued. He said the boss said he had to. I paid it. I proceeded to call the main office, but I went to voicemail. I left a message for the woman who I spoke to earlier saying that I was charged the fee despite them doing no new work. I said I wanted a call back. No one has called me back. I am taking my business elsewhere.
Jason O'Neill
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February 07, 2025
Had Jared make a visit first thing in the morning after calling in late the night prior with an emergency. Prompt, professional, and reasonable pricing. I would recommend Ben Frank Plumbknv for plumbing service and maintenance needs.
Jason Labrador, LSSGB, PMP
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May 06, 2021
This is for the South Branch but Andy was amazing. Very friendly and thorough. He was very meticulous about digging cleanly and putting back the soil. The price was reasonable and we switched it when we found the real reason for the leak. This was frankly the only plumber I could find within two days without having to charge for emergency calls or whatever. Granted, the call (to have them visit) cost itself is a little expensive but I really lucked out with getting andy. Very friendly, honest, and professional. Highly recommend.
Kathy Garrett
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October 08, 2024
I needed a new electric water heater installed - called and they scheduled a technician to come out right away! Michael M was awesome and explained everything he needed to do, options and pricing. Very happy with service, reasonable pricing and would call again for sure if any plumbing service is needed!
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2000 Windy Terrace BLDG 7 STE A, Cedar Park, TX 78613, USA
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Donovan was professional, friendly and helpful. He fixed our neighbors water leak at the street. And then noticed our water line was crushed & bent. He went back to shop and got more parts and returned to fix our problem. He was kind and let us ask lots of questions. Thank you for having a nice young man, hard worker with your company. When we have some plumbing work done in the future, we will call Benjamin Franklin Plumbing. Thank you Rose and Larry Rogers
I have used Ben Franklin Plumbing several times. I will say that their main positive is that they can get you a same day appointment or very close. Previously, they fixed a burst pipe on the same day, which I was appreciative of. He also came back to adjust it bc it was leaking and I was not charged a service fee. Awesome. For my recent visit, they came on a Monday to look at my water heater. The plumber deemed it to be electrical and he was able to fix it. I was charged a diag fee and service fee. It stopped working 3 days later so I called to have him come back. I called the office to ensure I would not be charged and they confirmed I would not. Cool. He came back and used his multimeter to check the electric. He said the issue was from the breaker and I needed an electrician. No new work was done. He said he had to charge me the service fee, which I argued. He said the boss said he had to. I paid it. I proceeded to call the main office, but I went to voicemail. I left a message for the woman who I spoke to earlier saying that I was charged the fee despite them doing no new work. I said I wanted a call back. No one has called me back. I am taking my business elsewhere.
Had Jared make a visit first thing in the morning after calling in late the night prior with an emergency. Prompt, professional, and reasonable pricing. I would recommend Ben Frank Plumbknv for plumbing service and maintenance needs.
This is for the South Branch but Andy was amazing. Very friendly and thorough. He was very meticulous about digging cleanly and putting back the soil. The price was reasonable and we switched it when we found the real reason for the leak. This was frankly the only plumber I could find within two days without having to charge for emergency calls or whatever. Granted, the call (to have them visit) cost itself is a little expensive but I really lucked out with getting andy. Very friendly, honest, and professional. Highly recommend.
I needed a new electric water heater installed - called and they scheduled a technician to come out right away! Michael M was awesome and explained everything he needed to do, options and pricing. Very happy with service, reasonable pricing and would call again for sure if any plumbing service is needed!