Giving it time to cool off before posting this so that I can explain the situation clearly this Company came out to fix a leaking sink.. charged $500 to do so…. then gave me estimates of $3000 to replace two faucets.
I declined the estimate and paid the $500 to fix the leaking sink .
Two days later, I found that they had not fixed it .
I called and spoke with them. They said they would send another plumber out.
Plumber arrives and gives me a $1500 additional estimate to install a new kitchen faucet that I have to go purchase myself .
He said he could not speak for the first plumber and didn’t know why it wasn’t fixed with the first visit but no credit for the $500 and incorrect diagnosis just another giant bill
This is the highest priced group I have ever dealt with and now I still have to find someone to actually fix the problem.
You have been warned.
tony brown
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December 21, 2023
I am giving you five stars even though I had almost no contact with the service man and I have never received or been told of the condition of my valve. I can only assume that the city was okay with your report. I would encourage you to have more contact with your customers in order to keep everyone informed. This is something I picked up after about 50 years of contruction as a builder.
Sara Dorsey
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November 03, 2023
The gentleman who assisted us was kind, prompt, and professional. Because of the great service we received on the call I'm reviewing, I've decided to hire them again for my new house.
Thank you so much.
Brian
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June 17, 2019
Great customer service. I booked a call for a technician to come out to give me an estimate. I received an email confirmation and a confirmation that the technician is on his way. Howard was incredibly professional and polite. He was able to give me a quote on the spot for a fair price. Although they have not yet done the work for me, I know from personal references but these guys do great quality work. I will use these guys in the future without a doubt.
Alexa AMF
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June 02, 2023
Fast efficient came within 4hrs of call & had it fixed. Called 3 other plumbers but could not make an availability until next day. Thanks Zach!
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Giving it time to cool off before posting this so that I can explain the situation clearly this Company came out to fix a leaking sink.. charged $500 to do so…. then gave me estimates of $3000 to replace two faucets. I declined the estimate and paid the $500 to fix the leaking sink . Two days later, I found that they had not fixed it . I called and spoke with them. They said they would send another plumber out. Plumber arrives and gives me a $1500 additional estimate to install a new kitchen faucet that I have to go purchase myself . He said he could not speak for the first plumber and didn’t know why it wasn’t fixed with the first visit but no credit for the $500 and incorrect diagnosis just another giant bill This is the highest priced group I have ever dealt with and now I still have to find someone to actually fix the problem. You have been warned.
I am giving you five stars even though I had almost no contact with the service man and I have never received or been told of the condition of my valve. I can only assume that the city was okay with your report. I would encourage you to have more contact with your customers in order to keep everyone informed. This is something I picked up after about 50 years of contruction as a builder.
The gentleman who assisted us was kind, prompt, and professional. Because of the great service we received on the call I'm reviewing, I've decided to hire them again for my new house. Thank you so much.
Great customer service. I booked a call for a technician to come out to give me an estimate. I received an email confirmation and a confirmation that the technician is on his way. Howard was incredibly professional and polite. He was able to give me a quote on the spot for a fair price. Although they have not yet done the work for me, I know from personal references but these guys do great quality work. I will use these guys in the future without a doubt.
Fast efficient came within 4hrs of call & had it fixed. Called 3 other plumbers but could not make an availability until next day. Thanks Zach!